Terms & Conditions
1. Agreement
Your order, the purchase price, the production and supply of the artwork(s), together with these terms and conditions, form an Agreement governed by the UK Sale of Goods Act 1979. By placing an order with K.B. Illustrations (the ‘Seller’), you (the ‘Buyer’) agree to these terms and conditions.
2. Payment
Payment will be due as agreed between K.B. Illustrations and the Buyer. The artwork will be started on receipt of payment. All deposits are non-refundable.
Prices are stated in each product listing. As the pricing of some products is determined by the size of the print and, in the case of the bespoke illustrations, the number of people in the illustration and drawings, a final price will be given when adding the item to your shopping basket.
K.B Illustrations has the right to alter pricing at any time.
3. Imagery
Reference imagery used for a commission provided by the Buyer must be good quality/high resolution (deemed to be good enough by K.B. Illustrations). This will be discussed at the beginning stages of the commission.
4. Refunds
There is a strict ‘NO REFUNDS’ policy as these illustrations \7 drawings are a bespoke time consuming service that cannot be re-sold. A preview is sent by email once complete. At this stage you can provide feedback in case small changes are necessary. As soon as you sign off on the drawing, this signifies that you are happy with the end result and the artwork will be dispatched.
5. Cancellation
Should the Buyer need to cancel an order it is their duty to inform K.B. Illustrations within 24 hours of placing the order with payment. If the work has already commenced it is at the discretion of K.B. Illustrations whether a cancellation can be processed and refunded.
If K.B. Illustrations is not able to offer it’s services after an order is placed. i.e photograph provided by the Buyer is not fit for purpose and there is no alternative. A cancellation and full refund will be given to the Buyer.
6. Alterations
As K.B. Illustrations take a long time to produce from scratch we do not edit the pictures as a rule. However if there is something majorly wrong K.B. Illustrations will do their best to fix it. The final decision however will come down to the discretion of K.B. Illustrations.
7. Postage & Packaging
Physical artworks will always be sent within secure and sturdy packaging, via a reliable carrier with tracking. Once the artwork leaves K.B. Illustrations for transit, K.B. Illustrations is not liable for any damages. All artworks will be insured to their cost value, unless otherwise stated.
All custom fees and tax for international deliveries will be at the responsibility of the Buyer.
K.B. Illustrations does not accept any returns of artwork. Returned orders will not be refunded.
Returned orders or non-delivered orders returned to sender will incur a delivery fee if it is required to re-send to the Buyer.
8. Intellectual Property Rights
K.B. Illustrations owns the intellectual property rights to all artwork. Any artwork purchased should not be copied or reproduced under any circumstances.
K.B. Illustrations also owns the intellectual property rights of all images, graphics, text and photographs shown on this website and these should not be used or copied in any way.
9. Copyright & Privacy
K.B. Illustrations retains copyright permissions on all work created. K.B. Illustrations reserves the right to post material relating to the artwork on any social media channel and the K.B. Illustrations website. This excludes artworks which are being created as a surprise to the recipient, in which case no material will be posted in advance of the artwork being completed. Buyer details will always be held in accordance with GDPR legislation and will not be passed onto any third party.
Please check the Privacy Policy for more details.